Mytech Service and Travel Rate Guidelines

Service Rates

Standard Rate

$165/hour

This rate will be charged for all work that falls outside of your agreement. Unless:

  • The work is part of a fixed fee project
  • A senior engineer is required to complete the work

Senior Engineering Rate

$210/hour

This rate will be charged for work completed by our most skilled engineers on staff. It will only be charged in the following scenarios:

  1. You request a specific Senior Engineer to complete the work
  2. We HAVE to send a Senior Engineer because the technical issue is complicated and requires the experience level of a Senior Engineer

Admin Visits

$600/each

In addition to included, proactive scheduled on-site time, 4 hr. admin visits can be added to any management program and will be invoiced monthly.

Professional Services Projects

Fixed Fee

Our consulting and professional services team provides fixed-fee scopes of work for services outside of support-related requests. 

Special Projects Rate

$275/hour

This rate will be charged for work completed on projects for customers who do not have a management program agreement with Mytech. Work will be completed by our most Senior Engineering resources.

Senior Consulting Rate

$300/hour

This rate will be charged for consulting projects that include, but are not limited to, Security & Microsoft 365 Consulting engagements.

Recycling Services

$4 – $25/device

By default, whenever equipment is replaced or taken out of production, we recycle the equipment. The nominal recycling fees vary by geography and product (workstation, laptop, server, etc.). We also track the chain of custody and verify by serial number that your devices have been certified as recycled with a reputable recycling partner.  

Travel Charges

Trip Charge

$60

Trip charges will be applied to on-site visits within a 75-mile radius of our physical offices for monthly agreements less than $2500.

Long-distance Charge

$50/hour

Long-distance charges will be applied to any on-site visit out of state or more than 75 miles from the nearest Mytech office. The hourly rate starts when travel commences.

Per Diem

$50/day

A per diem charge will be applied to any on-site visit out of state or more than 75 miles from the nearest Mytech office.

Transportation and Lodging Expenses

Actual Cost

Transportation and lodging expenses (mileage, airplane ticket, hotel room, etc.) for on-site visits out of state or more than 75 miles from the nearest Mytech office will be invoiced to the customer.

Additional Notes

  • Minimum billing for remote support is 15 minutes. Additional time will be billed in 15 minute increments. 
  • Minimum billing for on-site support is 1 hour. Additional time will be billed in 15 minute increments. 
  • Afterhours planned or emergency service will have a 1.5x multiplier applied to above rates outside of Mytech’s normal business hours