Mytech Service and Travel Rate Guidelines 

Service Rates

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Standard Rate
$145/hour
This rate will be charged for all work that falls outside of your agreement.Unless:
  • The work is part of a fixed fee project
  • Flex hours are available to be debited
  • A senior engineer is required to complete the work
Senior Engineering Rate
$185/hour
This rate will be charged for work completed by our most skilled engineers on staff. It will only be charged in the following scenarios:
  1. You request a specific Senior Engineer to complete the work
  2. We HAVE to send a Senior Engineer because the technical issue is complicated and requires the experience level of a Senior Engineer
Flexible Service
$1/credit (minimum 125)
Flexible Service credits can be used toward ANY service outside of your Managed Services program and will be invoiced monthly. Your credits will roll forward from month to month and you may borrow up to one month’s allocation in advance before you are billed standard rates for additional work. Fleixible Service agreements will be reviewed quarterly. Discounts may apply to certain types of service.
Admin Visits
$500/each
Admin visits are 4 hours of proactively scheduled on-site time. Monthly admin visits can be added to any management program and will be invoiced monthly.
Special Projects Rate
$225/hour
This rate will be charged for work completed on projects for customers who do not have a management program agreement with Mytech. Work will be completed by our most Senior Engineering resources.
 

Travel Charges

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Trip Charge
$60
Trip charges will be applied to on-site visits within the Metro Area when your monthly agreement is less than $2500.
Long-distance Charge
$50/hour
Long-distance charges will be applied to any on-site visit out of state or more than 75 miles from the nearest Mytech office. The hourly rate starts when travel commences.
Per Diem
$50/day
A per diem charge will be applied to any on-site visit out of state or more than 75 miles from the nearest Mytech office.
Transportation and Lodging Expenses
Actual Cost
Transportation and lodging expenses (mileage, airplane ticket, hotel room, etc.) for on-site visits out of state or more than 75 miles from the nearest Mytech office will be invoiced to the customer.
 

Additional Notes

  • Minimum billing for remote support is 15 minutes. Additional time will be billed in 15 minute increments. 
  • Minimum billing for on-site support is 1 hour. Additional time will be billed in 15 minute increments. 
  • A 1.5x multiplier will be applied to above rates for any work on weekdays outside of Mytech’s normal business hours
  • A 2x multiplier will be applied to above rates for any work on weekends
  • A 2.5x multiplier will be applied to above rates for any work on Mytech designated holidays