Service coordinator | Full Time | first shift
Manager: Help Desk Manager
Team: Help Desk Technical Services Team
External: Existing Client Base
Location: New Brighton, MN
What We Do
Mytech Partners, Inc. is a managed services technology company that strives to provide the best IT experience in North America. We work with hundreds of businesses around the country, helping them to grow and providing solutions to their IT challenges. Our clients see us as an extension of their business, so we focus on building unique relationships with each of them, providing vision and strategy for their technology needs, and responding quickly when a technical issue is hindering their work.
Mytech is made up of smart, experienced, hard-working people. We look for team members who are focused on meeting the needs of our clients and are willing to go above and beyond to do so. Our core values of Communication, Happiness, Accountability, and Improvement represent who we are and who we are constantly striving to be. Mytech provides comprehensive employment benefits, including health insurance, PTO and sick time, and 401K match.
As a Service Coordinator, you’ll handle support-related tasks for members of the Mytech technical service team. The work environment is fast-paced but fun; flexibility and problem-solving skills are a necessity. We are looking for someone who has excellent verbal communication skills, will maintain professionalism, and is adept at prioritizing and assigning work based on multiple factors. Mytech Partners is a very customer-centric company, so a thorough knowledge of customer service will be required.
Essential Duties & Responsibilities
- Answer incoming calls, generate service requests or route calls to appropriate personnel.
- Monitor and review all service requests, assigning to engineers based on availability and skill-level.
- Schedule remote and onsite technical support based on priority and urgency.
- Communicate with customers regarding status updates, onsite visits, and scheduled work.
- Ensure that service requests are being resolved in timely manner.
- Escalate service requests.
- Assist with emergency response as point-of-contact for customers and internal stakeholders.
- Review service requests to ensure accuracy.
- Communicate pertinent information to engineers, team leads, and managers.
- Performing other duties as assigned.
- Commitment to support and promote Mytech’s mission, vision, and values.
- Ability to multitask in a fast-paced work environment.
- Strong written/oral and interpersonal communication skills.
- Analytical thinking and problem-solving ability.
- Flexibility to work and adapt in a rapidly changing environment.
- Desire to work as a team player.
- Strong customer service orientation.
- High school diploma or higher strongly recommended.
- Proficiency with technology desired.
Working Conditions/Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.
While performing the responsibilities of this job, regular attendance and the ability to communicate in a professional manner is necessary. The employee is regularly required to sit; frequently required to use hands to finger, handle or feel, and talk or hear. The employee must occasionally lift and move up to 50 pounds. Computer use is required on a daily basis.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position requires you to work from our office in New Brighton, MN. We will happily accept out of town applications; however, we do not provide relocation assistance.
Salary Range: $15-$19/hour
Please send a cover letter and a resume to HR@mytech.com if you are interested.
career position posted 11/21/2016