NOC Engineer | Tier ii | Full-TimE | New Brighton, MN
Manager: NOC Manager
Team: Shared Technical Services NOC Team
Location: New Brighton, MN
What We Do
Mytech Partners, Inc. is a managed services technology company that strives to provide the best IT experience in North America. We work with hundreds of businesses around the country, helping them to grow and providing solutions to their IT challenges. Our clients see us as an extension of their business, so we focus on building unique relationships with each of them, providing vision and strategy for their technology needs, and responding quickly when a technical issue is hindering their work.
Mytech is made up of smart, experienced, hard-working people. We look for team members who are focused on meeting the needs of our clients and are willing to go above and beyond to do so. Our core values of Communication, Happiness, Accountability, and Improvement represent who we are and who we are constantly striving to be.
The main focus of this position is to remotely support our managed infrastructure through our tools, specifically through building advanced detection methods and automation to resolve potential problems before our customers are impacted. This position will be part of our Network Operations Center team, and will work together to execute the primary duties and responsibilities of the department. There may be certain tasks that require time spent outside of standard business hours, such as an on-call rotation.
Essential Duties & Responsibilities:
- Administer Managed Services Remote Monitoring and Management systems
- Deliver effective Monitoring for Windows Operating Systems, Cloud Solutions, and Small Business Networking
- Strategically enhance service monitors for effectiveness and coverage
- Provision, deploy and troubleshoot monitoring and alerting systems
- Develop automated remediation for OS, application and networking alerts
- Troubleshoot monitoring and deployment problems for the RMM
- Audit customer networks and systems for management compliance
- Assist in disaster recovery and emergency situations
- Document all steps taken during issue resolution
3 years of prior industry experience desired and experience supporting Remote Monitoring and Management solutions
Familiarity with Microsoft-based operating systems and applications
Competency in Small Business networking and IT service delivery
Experience supporting the following technologies:
Required: Windows Server and Desktop OS, VMWare Virtualization, SNMP, PowerShell, IPMI
Preferred: Dell and Lenovo SANs, VLANs, Active Directory, SQL, Exchange, O365, Cisco and HP networking equipment, Major Manufacturer Server Hardware, Cisco and SonicWall Firewalls
- Ability to interpret and prioritize multiple sources of information
Collaborative personality, able to lead and coordinate cross-departmental teams
Task focused work ethic that is driven by seeing improving results
Willingness to challenge and to be challenged on problem solving
Ability to successfully and effectively work independently and within a team structure
Self-motivated and responsive to management and client request
Working Conditions/Physical Requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.
While performing the responsibilities of this job, regular attendance and the ability to communicate in a professional manner is necessary. The employee is regularly required to sit; frequently required to use hands to finger, handle or feel, and talk or hear. The employee must occasionally lift and move up to 50 pounds. Computer use is required on a daily basis.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position prefers, but does not require, that you to work from our office in New Brighton, MN. We will happily accept out of town applications; however, we do not provide relocation assistance.
Salary Range: $15-25/hour (based on qualifications and experience)
How to Apply
career position posted 12/7/2017