FIELD TECHNICIAN - TIER I

Position Summary

The main focus of this position is to provide Tier 1 onsite support to our managed clients' end users. It will require high-touch customer service, excellent troubleshooting skills, the ability to prioritize and follow-up on daily tasks, and meticulous attention to detail. The ability to communicate clearly, document tasks, and effectively problem-solve are required. There will be certain tasks that require time spent outside of standard business hours, such as an on-call rotation.

Essential Duties & Responsibilities

  • Onsite support of Mytech Partner’s managed services clients from 8am-5pm, M-F (1 hr unpaid lunch)
  • Respond to client service requests and tickets in an efficient and timely manner
  • Troubleshoot client technical issues, document steps taken and issue resolution
  • Maintain accurate records of hardware inventory and spares (i.e. computers, monitors, cables, etc.)
  • Set-up new equipment such as laptops, PCs, and phones
  • Escalate service requests as necessary and follow-up on all unresolved requests
  • Assist with after-hours emergency support and disaster recovery situations
  • Produce documentation for basic IT processes, including new user set-ups, portal access, etc.
  • Assist with application updates and patching

Qualifications

  • Prior industry experience desired, specifically supporting Microsoft-based workstations
  • Ability to concisely document processes, issues, resolutions; strong writing skills required
  • Ability to respond with a sense of urgency
  • Strong problem solving and critical thinking abilities
  • Ability to successfully and effectively work independently and within a team structure
  • Self-motivated and responsive to management and clients
  • Exceptional ability to develop productive and positive customer relationships

Please send a cover letter and a resume to jobs@mytech.com if you are interested. (please specify which location: Colorado or Minnesota)

 

 

and also paste this code immediately after the opening tag?