This month we would like to reflect on our April value of “Communicate directly and openly” by highlighting one of our Mytech team members who exemplifies this value all the time-Robin Steger. Robin joined the Mytech team as part of the Synergy acquisition in April of 2013. She is the Dispatcher for our help desk, delegating tickets to the techs and ensuing that customers are taken care of in a timely manner. Robin is skilled at passing out assignments to the best tech for the job and is great about knowing when a ticket needs to be escalated. She communicates effectively with help desk team leads Alex and Graham keeping them informed on ticket statuses and anything else that will help them do their jobs more successfully. Robin always follows up with those involved and makes sure to communicate directly if she has any questions in order to ensure that she is always delivering the best possible customer service.
Communicate directly and openly is the value that we live by not only in our internal communications, but also in how we communicate with our customers and vendors. Direct communication makes certain that there are no misunderstandings and allows room for questions from all parties involved.
“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”
- Anthony Robbins
Open communication means that we don’t judge what is being said, but strive to understand and contribute constructively to every conversation and the organization as a whole. Open communication feeds on itself. Open communication creates an environment in which trust can thrive, which in turn invites still more direct and open communication.
“The longing we have to communicate cleanly and directly with people is always obstructed by qualifications and often with concern about how our messages will be received.”
- John Le Garre
Trust is a powerful force that builds loyalty, increases credibility and supports effective communications. (Ivey Business Journal) It gives you the benefit of the doubt in situations where you want to be heard, understood and believed. All Mytech employees create a culture of trust by sharing information quickly and freely, and building strong relationships with everyone we come in contact with to enable our organization – and our customers - to thrive.
“Behind the need to communicate is the need to share. Behind the need to share is the need to be understood.”
- Leo Rosten
Mytech strives to foster an environment where communication is constructive and transparent, where people are eager to share information that will help their colleagues to their jobs better and provide satisfaction to our customers. Good communication can be hard work, but it is essential to the health of our company and our customers.