This month we'd like to reflect on our January value of "Provide More Value than We Receive in Payment" by spotlighting one of our Field Services Engineers who demonstrates this value on a daily basis – Paul O'Sullivan. Paul has been with us for almost 5 years and is a member of our field services team and a lead project engineer.
As a Project Manager, I often get most of the recognition for successful projects because I work closely with customers to review, plan, schedule, and close their projects. However, Paul works tirelessly in the background to review, plan, build, execute and close those projects successfully. I can truly say that, without Paul's commitment to excellence, his projects wouldn't be as successful as they are.
"The mark of a true professional is giving more than you get."
- Robert Kirby
Paul's ability to accurately plan, successfully execute and effortlessly provide world-class technical support and follow-up is an example of someone who provides more value than we receive in payment. Paul leads by example and demonstrates the values that we all strive for here at Mytech. Not only does he do this for his own projects, but he also plans, assists and supports others in the implementation of their projects and is always willing to jump in and help out whenever he sees a need.
"We make a living by what we get, but we make a life by what we give."
- Winston Churchill
It's not easy to find someone who will go the extra mile for their customers, but Paul does it without giving it a second thought. He does what it takes to make sure the customer is satisfied.
"The best way to find yourself is to lose yourself in the service of others."
- Mahatma Gandhi
Those of you who have read this article over the years know that our values speak to who we are as an organization and as individuals. Our mission, vision and values demonstrate our never ending pursuit of delivering happiness and improving our customer's overall experience - not just with IT projects but all of the services we provide.
"We are here to add what we can to life, not to get what we can from it."
- William Osler
As an IT services organization, we work with and support many small and medium-sized businesses. When we provide more value to our customers than we receive in payment, we can be proud of a job well done. We find our own happiness in the satisfaction of our customers.
Thank you for taking time to read about one of the many superstars on the Mytech team – Paul O'Sullivan – and for participating in the Mytech Culture Experience. I encourage you to provide us with feedback so that we never lose sight of what really matters - our customer's happiness.