This month we would like to reflect on our January value of "Provide more in value than we receive in payment" by highlighting our team members who were recognized at our Annual Staff Awards Dinner where we recognize our staff for how they emulate our values. We recognize one staff person for each value as well as Rookie of the Year. When I thought about the January value of Provide more in Value than we receive in Payment, I felt that all of these individuals over the last year have demonstrated excellence in delivering service to Mytech customers. Here are the individuals who were recognized at our annual dinner.
- Provide more in value than we receive in payment – Sara Loberg
- Make decisions with your honor and integrity intact – James Motz
- Innovate through Creativity – Brendon Porter
- Communicate directly and openly – Jody Langer
- Practice both confidence and humility – Mike Wright
- Set the next person up for success – Leah Zapolski
- Create fun and a little weirdness – Brandon Orth
- Foster a culture of praise – Abby Minor
- Never stop learning – Jeremiah Jary
- Reject mediocrity – Nick Angeloni
- Embrace Uniqueness – Sarah Hertz
- Care and Share – John Sarzoza
- Rookie of the Year – Cory MacDonald
Now I am sure that most everyone reading this has been to an annual holiday party, recognition dinner or something similar in their past, however I have never felt more energy and positive vibes coming from a company gathering as I felt on January 18th at the Mytech Awards dinner. Each time one of the individuals names above were called to acknowledge them for their service, a roar came over the crowd! Everyone was excited for the person that was recognized and demonstrated that through positive comments shouted above the applause filling the room. The energy of the evening was incredible and I am very thankful and privileged to be able to work with and next to these amazing people every day! Thank you all for being part of the Mytech team and because individually and collectively you "Provide more value than we receive in payment."
"Price is what you pay. Value is what you get."
- Warren Buffett
The comment above by Mr Buffett illustrates the intent behind our value of Provide more in value than we receive in payment. This is the only value that was deliberately placed at the top of our values list by our Culture Committee back in 2011. All of our other defined values noted above are in no particular order – even though after their creation we did assign them to a respective month. Please allow me to clarify that while we highlight a different value every month - to keep the values top of mind – we want to continually strive to be in alignment with every value, every month. Additionally, the values are not mutually exclusive, they are to function as a balance for each other, for example: our value of "Never stop learning" could be interpreted that I should spend 40 hours per week going to class or reading books, however that example would not "Set the next person up for success" or "Provide more value than we receive in payment" when our job is to serve our customers. In the end Mytech is a business and in order to continue serving our customers we need to receive payment from our customers, but in return we want to Provide more value than we receive in payment. For that reason our Culture Committee made it a point that our first value had to recognize that we are a business and that our primary function is to provide value for our customers. To give you some examples, here are some of the items we have implemented in the past year to hopefully provide more value than we receive in payment:
Mytech hired a Business Development Coordinator who places a call every month to all of our customers who have subscribed to a management program with Mytech. This call is to proactively communicate any changes, inquire about any customer service related items and to elicit feedback from our customers regarding how we can improve.
We created an account contact list for all of our customers subscribing to a management program to let them know who their support team is and how to reach them.
We created a Customer Portal guide so that our customers could more easily navigate our customer portal and determine the different levels of access they may want to grant to other staff in their respective organizations.
We had some customers request invoices be sent via email, which prompted us to proactively communicate with every managed customer to offer them the option to receive invoices in the manner in which they want to receive them – paper or electronic.
We educated all of our managed customers on the information available in our monthly server and firewall reports to increase awareness of how to interpret the information.
We held two free events and monthly webinars to provide technical education to those interested in attending.
We rolled out a new product order management process to improve our communication with our customers when they have leveraged Mytech to procure equipment or licensing. This includes automation of communication, anytime portal access to the status of the order and a proactive phone call from one of our staff if there is anything falling outside of the norm as we process an order.
Nearly all of the items above were in response to customer feedback. We are able to improve the way we serve you because you chose to "Share and Care" enough to communicate with Mytech. Thank you.
"What you give becomes an investment that will return to you multiplied at some point in the future."
- John Rohn
Finally, I would like to issue a call to action for all of Mytech and all of our current and future customers for 2013 – we want to help you improve your business this year. The Mytech Business Development team will be proactively connecting with all of our managed customers every quarter to specifically understand what initiatives you have planned for 2013 and to understand how we can help. Mytech may or may not be directly involved in helping with the initiative, but we want to do whatever we can to help you accomplish your defined initiatives that will improve your business before the end of 2013. We want to Provide more value than we receive in payment by helping where we can to understand your business better; we want to understand what changes will improve your business this year; we want to align your technology plan with your business goals and when we look back on 2013 we will have executed on a successful year! The Minneapolis/St. Paul metropolitan area will be in better shape because as a collective community of 100's of companies and 1000's of employees we will have had a positive impact on 1000's of families that live in our great community. Working together we can accomplish this call to action so that at the end of 2013 we will be able to look back on successful fulfillment of our value of Provide more in value than we receive in payment.
Here are the other quotations that were noted on our Culture Board during the month of January:
"Giving people a little more than they expect is a good way to get back more than you'd expect."
- Robert Half
"Don't think of cost. Think of value".
"Nothing teaches character better than generosity."
- Jim Rohn
"Giving is better than receiving because giving start the receiving process."
- Jim Rohn
"We make a living by what we get, but we make life by what we give."
- Winston Churchill
"Try not to become a man of success, but rather try to become a man of value."
- Albert Einstein
Thank you for taking the time to read about our fantastic Mytech team members and for being part of the Mytech Culture Experience. I invite you to please join the team here at Mytech on our Culture Experience, so that together we can work to "Provide more value than we receive in payment."