Mytech Culture Experience October 2012

This month we would like to reflect on our September value of “Never stop learning” by highlighting one of our Mytech team members who exemplifies this value every day – Brendan Porter. Brendan came to Mytech from northern Iowa a couple years ago as a field engineer and worked in that position up until about two or three months ago. Brendan has recently moved to our Managed Services team to add resources, programming and development experience to the team that is able to manage thousands of servers and workstations from a single office (mind you a good size office). The technical proficiency of this team and their ability to “automagically” solve problems and drive efficiency through automation of resolving technical alerts is purely amazing. Whenever I walk back to the area of our office where the Managed Services team works, I feel suddenly smarter – as if some technical osmosis is taking place.

Brendan is also one of the most certified engineers I have ever met. His ability to learn and absorb information is great – which applies to a lot of engineers, however the difference with Brendan is that he also possesses the follow through to take and pass the respective certification exams! Brendan has so many certifications he had to shrink them down from normal 8.5” x 11” sized paper to post card sized documents so that we could fit them all on the wall behind his desk. If you have not stopped by our office in the past few months or did not get the chance to take the office tour – I encourage you to stop by and meet our Managed Services Team and see Brendan’s shrunken certifications on his wall and the magic that Brendan and the rest of the team is able to do on a daily basis. Thank you Brendan for being a great member of the team and for leading the way with your demonstration of Mytech’s value of Never stop learning.

When the Mytech Culture Committee completed the process of defining our values last year they came up with a list of twelve values. These values are what the committee felt was a combination of what we are and what we always strive to be. In a way, the values that we have established for our company require us to Never stop learning with regard to how we can improve the way we live up to them. While it was not part of the plan, the fact that the Culture Committee came up with twelve values, it worked out very conveniently that we are able to align them to the months of the year. One of the ways our team keeps our values top of mind is by populating our “Culture Board” that lines 10’-12’ of a wall by our break room with new content every month such as quotations, cartoons, articles and staff comments relative to the respective monthly value. One of the quotations from last month is below.

“Whatever you do for a living never stop learning how to get better at doing it”
- Mary-Frances Winters

Those words have never rang so true with regard to the world today. The organizations and the individuals within who are able to learn adapt and change on a continual improvement basis are today leading in their respective industries. Additionally technology is ever changing and if we all as individuals and organizations do not keep up with the associated learning curve then as every day passes we become more and more obsolete. Of course that obsolescence does not refer to our existence as human beings or to our personal or professional relationships; however it does refer to our ability to provide value and relevant service to our customers as their businesses evolve. The following quotation reinforces what learning can do for individuals and organizations:

“Never stop learning…If you learn one new thing every day, you will overcome 99% of your competition."
- Joe Carlozo

We feel that our value of Never stop learning is an enabling value to face change and our need to continually adapt head on. We here at Mytech are not shy about the reality of our world - we are not hiding behind the knowledge that we already possess or resting on our laurels; we do not think that our existing skills will be all that we ever need nor are we presuming that any past success is guaranteed in the future. Mytech embraces the need to Never stop learning by working with all of our staff to develop a learning plan; we also work with our vendor partners to see what emerging technology we need to train our team to leverage and we provide incentives to encourage everyone at Mytech to develop their career. We must and do face the fact that Mytech cannot have an uneducated team. We can only stay relevant to our customers by constantly learning, adapting and assisting our customers to understand how changes in technology can benefit their organizations. The following proverb reminds me of how this process works between our team and our customers.

By learning you will teach, by teaching you will learn.
- Latin Proverb

Once again I am impressed at the incredible foresight our Culture Committee had by including the value of Never stop learning amongst the core that defines how Mytech operates. Our industry and arguably every industry requires the never ceasing need to improve our knowledge so that we may stay relevant and provide better value over time to our customers.

Thank you for taking the time to read about a fantastic Mytech team member – Brendan Porter and for participating in part of the Mytech Culture Experience. I invite you to please join the team here at Mytech on our Culture Experience, so that together we can work to “Never stop learning.”