The premise behind VoIP phone systems is fairly straightforward. Instead of using analog lines, in which a dedicated path from caller to receiver is reserved for their entire conversation, VoIP phone systems treat voices as data, turning your words into tiny packets of information that are sent over data networks. As they arrive at the other end of the call, the data is turned back into audio.
Depending on your voice over IP setup, internal calls are routed over your existing phone network or your computer network. Calls within the same office will typically be conveyed over your phone network while calls to other company locations get routed over your computer network.
Calls to external phone numbers get sent through the network to a gateway, which connects to the public telephone network.
All of your calls connect seamlessly to any phone user; there are no compatibility issues to worry about. Mytech does the VoIP installation in a manner that ensures smooth integration with public telephone networks.
Mytech’s business telephony solutions feature easily customized, scalable VoIP phone solutions with proven reliability and cost-effective capabilities for organizations of all sizes. The award-winning communications system platforms also deliver easy-to-use features, intuitive web browser-based administration, and an open architecture for straightforward applications integration.
Mytech offers hosted and Cisco UC500 VoIP solutions for offices with 50 phones or less. If your implementation is large than 50 phones Mytech will refer you to a trusted partner.
The single biggest advantage of VoIP phone systems is for businesses with multiple locations. With VoIP phone systems, all offices on a Local or Wide Area Network(LAN/WAN) can get the benefits of having a common office phone system, including extension dialing, seamless call transfers, and many other features.
In addition to making it easier to communicate, this sharing of features can enhance collaboration as employees at different locations can truly feel like they are working side by side. Plus, if they are on the company network, the phone calls are free – even if your offices are located thousands of miles apart. Simply looking at your current phone bill for calls between far-flung offices can give you an idea of how much you can save with hosted VoIP phone systems.
Another significant benefit of VoIP phone systems is for employees on the go. If your remote users connect to the company network via a Virtual Private Network (VPN), VoIP phone solutions allow them to make phone calls from the road at no extra charge.
One salesperson on an extended trip can save hundreds of dollars in cell phone or hotel long-distance charges using VoIP. All the user needs is a “soft phone,” (software that lets a laptop function as an IP phone), a PC microphone, and speakers.
Other familiar and essential phone system features like caller ID, call forwarding, simultaneous ringing across multiple phones and other features you would find in PBX systems are available in most VoIP phone systems.
VoIP phone systems also work with advanced Computer Telephony Integration (CTI) applications, such as call center management. These popular applications can prioritize incoming calls based on the caller’s identity and automatically bring up callers’ account information as the phone is answered. However there is little difference in this arena between VoIP phone systems and modern digital phones.
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