With Mytech, you get more than reactive break/fix tech support: you get a strategic partnership that helps you fully understand and plan your IT decisions. With each of our program offerings, you’ll feel more prepared for the future, and confident that your technology is doing its job to keep you safe.
If you need a fully-managed IT solution that includes strategic guidance and a round-the-clock help desk service, SmartBusiness Suite is your best option. Get comprehensive management for your entire infrastructure, while empowering your team members and safeguarding your network.
Consultative strategy meetings & a proactive investment roadmap.
Complete help desk support, 15-minute triage times & as-needed onsite resolution.
Local, designated IT support teams, comprehensive documentation, & root cause analysis
Targeted security solutions, security awareness training, & intelligent threat detection
Already have an internal IT team? Augment their work with Watchtower, our co-managed IT service. Expand control over your own infrastructure, with monitoring and help-desk tools that streamline your IT team’s efforts to keep their attention on the things that matter most.
24/7/365 monitoring tools and automated remediation for low-priority issues
A help desk ticketing system, remote support screen share, and documentation management.
Seamless add-on offerings including data protection, message security, and security solutions.
24/7 Mytech help desk availability for sick days, vacation time, and emergency projects (standard hourly service rates apply)
Stop guessing about your organization’s safeguards & risks. Get a comprehensive evaluation and consultation of your security posture across every aspect of your organization, with an investigation that outpaces simple questionnaires or security scans.
Internal and external technology, physical safeguards, even administrative policies
A designated assessor, thorough interviews, and insightful investigations
Exhaustive analysis & in-depth consultation with a personal touch
A concise and actionable summary of weaknesses and a thorough action plan for the future
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