February 06, 2012
612-659-9800

News

Mytech Culture Experience

Mytech

By: Nathan Austin

Happy New Year! With the beginning of a new year, Mytech would like to take this opportunity to share with all of you the steps we have taken in 2011 to explore and define the Mytech culture. When we started this journey, as with many journeys, we did not know where this exploration would lead and we still do not know the details of the road that lies ahead. However, based on what I have seen over the past 9 – 12 months in our organization and the excitement or buzz that is felt in our office we are on the right path along the journey we are calling the Mytech Culture Experience.

As Mytech has grown over the past 11 plus years we realized that as an organization we developed a personality, a common value set and sense of humor. The problem was that we had not taken the time to define the personality and values that should be the mortar that holds an organization together. We were not empowering Mytech staff to make decisions based on a shared value structure. We were not able to hire staff based on alignment with our core values. We were not able to reward staff that exemplified the defined values. We were not able to coach staff based on how our core values apply to expected behavior. Finally we were not able to celebrate and experience the harmony created by an entire organization aligned with defined values that permeate every interaction we have between staff, with our customers, our vendor partners and even personal relationships outside of our organization. To be clear, Mytech has only reached the first milestone along this journey which is to have the ownership and staff agree on values that we feel defines who we are as an organization. The real challenge is to continually reinforce the values through regular communication, reward and coach, hire and fire based on our values and to empower everyone affiliated with Mytech to benefit from the positive environment created by aligning with and living by shared values.

The Mytech Culture Experience will be a common theme in our monthly newsletter so please join us every month to get an update on how we are doing and hopefully to share in the experience. As a preview, next month we will include our Mission, Vision and Core Values in the newsletter as well as highlight one of the Mytech staff who exemplified one of our core values in the month of January. However to kick off the Mytech Culture Experience newsletter column we wanted to share a brief chronological outline of the different components of the experience we executed over the past 12 months. The overall intent of the process was to capture the sentiment of the entire company - to not influence or manipulate toward one person's vision regardless of rank within company. Here are the steps Mytech took in 2011:

Read more: Mytech Culture Experience

 

Ready to Dive Into Software as a Service

news0084

Reprinted with permission from the Microsoft Small Business Center

Randy Niederer had a problem. As director of marketing for Unico, a St. Louis-based manufacturer of specialty heating, ventilation, and air-conditioning equipment, he'd gathered leads, which were then sent to about 150 independent sales representatives. Unfortunately, the CRM software he used for tracking the leads proved too inflexible to meet the needs of the independent sales reps, who found the application cumbersome and often experienced problems entering complete information about their sales calls. The upshot? Unico had trouble knowing how or where its products were being sold or installed. Consequently, it was hard to improve sales, offer targeted marketing, and resolve customer service issues promptly.

Sales problems of a different sort plagued The Linc Group, a provider of high-value facilities management and building systems services. Headquartered in Irvine, California, the company has a geographically dispersed sales organization that serves customers in 45 states and 6 countries. With such a widely distributed organization, employees lacked ready access to standardized content and therefore found it difficult to create precise, professional proposals and contracts. Instead, they cobbled together proposals from previous documents, adding in content gleaned from e-mails and various internal information sites. The jury-rigged documents were time-consuming to create and frequently were riddled with redundancies, inconsistencies, and outright errors, which necessitated a lengthy legal review.

Read more: Ready to Dive Into Software as a Service

 

How Free Antivirus Software Can End Up Costing You

news0083

used with permission from Symantec

Free antivirus software may seem like a bargain, but it's not. Learn what issues you need to consider before you download this particular "freeware."

In this tough economy, getting something for free is always a good thing, right? Short answer: It depends on your tolerance for risk.

Take free antivirus software as an example. It may seem like a bargain, but it's not. Here are the issues to consider before you download this particular "freeware."

First and foremost, free antivirus software doesn't provide the comprehensive protection you need against today's biggest online threats. So when you trust your computer, applications, files and identity to free antivirus software, it can end up costing you more in time, aggravation, and money than you ever imagined.

Most free antivirus software is really just bait that some software companies use to lure you in. It's usually a "light" version of one of their paid products that offers only limited protection against today's online threats.

After you install most free antivirus software, you can expect to be hit with a barrage of annoying, time-wasting pop-up alerts telling you that it only provides "basic" protection. Then you'll receive recommendations to switch to one of the software maker's paid security products for "complete" protection.

Read more: How Free Antivirus Software Can End Up Costing You

 

Hire and Inspire All of Your Mobile Employees

news0082

reprinted with permission from the HP Small Business Center

The economic downturn that sent financial shivers through all businesses and the unemployment rate skyrocketing has a silver lining especially for small and medium businesses. With the economy turning around, and your business poised for growth, you have access to perhaps the world's greatest talent pool ever.

The new era of connected mobility collapses time and distance; you can tap the potential of motivated and highly skilled individuals located almost anywhere!

The 'perfect' candidate three time zones away may prove a better choice for your business than the 'very good' candidate located in the same city as your operations. Outsourcing repetitive tasks and some functions offers many benefits. But other times your business demands having the sustained contribution of a full-time employee.

So how do you find, equip, and maximize the potential of these mobile workers? Here are a few ideas to consider.

Read more: Hire and Inspire All of Your Mobile Employees

 

BYOD: Are You Prepared - Questions You Should Ask

news0081

by Jack Safrit, CEO of Axxys Technologies

No, I'm not talking about having a party but rather one of the hottest topics in technology today. Bring Your Own Device (BYOD) is becoming an absolute factor in almost every business today. Your employees, vendors, and guests all probably bring some type of personal communication device or their own notebooks to your workplace every day. Many employees are using their own devices to connect to your business networks, if for nothing more than the receipt of your corporate email. So why is BYOD a hot topic?

Many companies provide their employees laptops and smartphones to serve as their business computing and mobile communications devices. The business owns those devices, and as a result, the business can control the security of those devices and any business data that the user had downloaded to them. When Blackberry was a standard, Blackberry server handled many of the business security concerns present in mobile devices. Today, we see that burden of security falling back on the business and their IT departments as many employees are bringing their own smartphones, tablets, and notebooks to the office or are connecting to your business network remotely to do their work. And while that ability has certainly may potentially make them more productive, it certainly has made it more difficult to control access.

Read more: BYOD: Are You Prepared - Questions You Should Ask

 

Eight Strategies for First-rate Customer Service

news0080

used with permission from the Cisco Small Business Resource Center

Are you providing your customers with the satisfying experience that will keep them coming back?

In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.

The stakes are high: Reducing customer attrition by 5 to 10 percent can increase annual profits by as much as 75 percent, according to a study by The Wharton School.

"The next economy will be characterized by customer infidelity. Only those companies focusing on the customer experience will command the loyalty necessary to survive and succeed," says Elliott Ettenberg, a former chairman and CEO of Bozell Retail Worldwide and now president of Ettenberg & Company, Inc., a consulting firm specializing in customer service and turnaround marketing.

Customer service starts by offering both a trouble-free shopping experience and a smooth business transaction. But now more than ever it's also about anticipating and meeting a person's or company's wants, not just needs.

Here are eight strategies for creating a relationship with your customers that will keep them coming back:

Read more: Eight Strategies for First-rate Customer Service

 

Personal Device Management

news0079

by Ed Correia, President & CEO, Sagacent Technologies, Inc.

Looking back over my last three decades in computers (actually 34 years now), technology has come a very long way and changed a lot. I saw the introduction of the personal computer, the very first computer networks, email, the dawn of the Internet, only very recently Cloud computing – and now tons of personal mobile devices.

And these new personal devices are now making their way into nearly every business environment in a multitude of ways, but most concerningly as: USB memory sticks or jump drives, smart phones, laptops and tablet computers. These personally purchased and unmanaged devices are becoming integrated into business environments that already had business-purchased and securely managed laptops, smart phones and tablet PCs. In fact, many businesses are now encouraging their employees to BYOD – or Bring Your Own Device.

So now the business networks that we care for are quickly becoming networks of previously un-imanageable complexity. The world of technology is clearly changing again and my business must change too – and find solutions fast!

Our immediate challenges to be answered greatly center around MDM (or Mobile Device Management):

Read more: Personal Device Management

 

News on HP and Hard Drive Shortage

news0078

by Ken McClelland, Vice-President of Sales, Network Management Group, Inc.

There are a couple of things that have transpired in the computer industry in the last month that I believe are worthwhile to note. First, a typhoon caused massive flooding to parts of Thailand at the end of August. This flooding has covered about one-third of Thailand's surface area.

What does this have to do with technology you ask?

The flooding has had serious impact on the countries manufacturing business, notably the manufacturing of computer hard drives. Thailand accounts for approximately twenty five percent of the world's hard drive production. Supply chains for hard drive manufacturing in other countries will be disrupted as well. Factories that produce components used in over 70% of worldwide hard drives produced by Western Digital, Seagate, Hitachi, Toshiba and Samsung have been damaged as well.

Industry analysts are noting that the reduced manufacturing capacity will cause inventory constraints and increased prices throughout the end of the year and into the first quarter of next year. Please keep this under consideration as you plan your year-end computer purchases as well as your budgeting for 2012 Q1.

Read more: News on HP and Hard Drive Shortage

 

Video and Audio Files in PowerPoint 2007 and 2010

news0077

Often times during PowerPoint presentations you might want to share video and audio clips. Doing this means you have to get out of your presentation, find the video file, play it, then get back into your presentation and find the slide you were last on. But what if you could play movie clips and sound files from within your presentation?

If you have these files on your computer, you can!

Note: You can only put some types of audio and video files in PowerPoint presentations. Audio files need to be .aiff, .au, .mid or .midi, .mp3, .wav, or .wma. Video files need to be .swf, .asf, .avi, .mpg or .mpeg, or .wmv. You can insert YouTube videos using the Video from a Web Site option and the old embed code (using tags) or by downloading the video onto your computer in a format PowerPoint will accept.

Step 1: Put all your files in one place

Media files inserted into PowerPoint presentations are linked. Put all your files into a folder. If you need to take your presentation with you (such as on a flash drive) or need to e-mail it to someone, send the entire folder with all the files, or else the media files will not play in the PowerPoint.

Read more: Video and Audio Files in PowerPoint 2007 and 2010

 

The Future of Windows

news0075

written by David Tan, Chief Technology Office, CHIPS Technology Group LLC

Microsoft held their first ever Build Conference in Anaheim in September. It's a new annual event for Windows developers to gather and learn about building applications for the Windows platform. This one was special not only because it was the first, but also because leading up to it, all the buzz was about how much of Windows 8 Microsoft would show and what details we would learn about the next version of the most popular operating system in the world.

Microsoft did not disappoint. They have showed demos, talked about features and functions, and even made an open beta immediately available to all who are interested to download, play with, and Microsoft hopes develop applications for. The buzz leading up to the conference has grown into a fever pitch with partners, developers, and customers all extremely excited about the next Windows release. What is it about this platform that Microsoft is doing right, and why is everyone so excited?

First off, Windows has a new look and feel. The next interface, dubbed "Metro" represents the single biggest change to the Windows interface since the additions of the Start button back in 1995. It has been completely revamped from the ground up. It is a radical departure. The traditional desktop and icons have been replaced by dynamic tiles. These tiles will not only allow you to interact with program, but will allow the applications to communicate with the user by surfacing key messages, data, or photos, depending on the needs.

Read more: The Future of Windows

 

BI Breakthrough: No Data Warehouse Required

news0074

Reprinted with permission from IBM

Business intelligence (BI) helps put data together in meaningful ways. Here we dispel the myth that BI is too expensive or too complicated.

On a smarter planet intelligence is incorporated into everything from phones and cars to appliances and the electric grids that power them. Data is being captured as never before. The question is, how can we use it?

The same scenario is true for midsize companies, where there's also an abundance of data coming in. Managers have access to reports from ERP systems, CRM, the general ledger, sales systems and more. The problem is that this data all too often resides in separate, siloed systems, so the challenge is putting it together in meaningful ways. Spreadsheets from different departments can be difficult or even impossible to merge, and getting answers to pressing business questions is all too often a very time-consuming and labor intensive process.

While business intelligence (BI) solutions can address these challenges and provide a competitive advantage, many midsize companies shy away from BI initiatives, assuming that it's too expensive and too complicated. Another misnomer is that BI must involve a full-blown data warehouse at the onset, In fact, getting started with BI need not be complicated, nor expensive.

A successful approach to BI involves taking small, discrete steps, but in the context of a long term roadmap. By starting with a well-defined business problem where quick results are likely – companies can achieve results that provide proof of concept.

Read more: BI Breakthrough: No Data Warehouse Required

   

Are You Taking The Right Approach To The Cloud?

news0073

used with permission of Symantec

Interest in cloud computing is more intense than ever before. That's pretty understandable. Cloud computing promises tremendous advantages in terms of flexibility, agility, and on-demand resources that can give organizations a real competitive edge.

Despite these advantages, some enterprises continue to drag their feet. They point to a number of high-profile outages earlier this year as evidence of the precarious nature of cloud-based services. They say that companies relying on those services lost a lot of money and a significant amount of customer trust.

That's not all. A recently released study has uncovered some fundamental disparities between expectations and reality when it comes to cloud computing. According to Symantec's 2011 Virtualization and Evolution to the Cloud Survey, IT and C-level executives are at odds over cloud deployment. CEOs and CFOs in particular are concerned with moving business-critical applications into virtual and cloud environments due to challenges including reliability, security, availability, and performance.

The first thing organizations need to consider as they look to the cloud is which approach they want to take. That's because in this case one size does not fit all. Continue reading to gain a better understanding of the cloud computing options available to you.

Read more: Are You Taking The Right Approach To The Cloud?

   

Controlling Social Media in the Business Environment

news0072

by Courtney Kaufman, Marketing Manager of Accent Computer Solutions, Inc.

Everywhere you turn, you hear something about "Follow us on Twitter," or "Like my Facebook Page." Social media is a communications platform that is here to stay, and if you're like many business owners, you're wondering "what does this mean for me and my business? How do I use it in my business without it becoming a distraction?"

 Social media should be a part of your business's marketing plan, and controlling employees' usage on these sites will help keep them productive instead of allowing them to use company time for personal interaction.

But now that businesses are effectively using social media as a marketing and communications tool, the question becomes whether to allow employees to use social media while at work or on work equipment.

Social media can be a distraction and it poses IT security risks. These sites are known to bring viruses and malware into organizations, so if you decide to allow employees to use social media for business or personal reasons, there are options to mitigate the risks.

One step is to craft and distribute an Acceptable Use Policy to all employees. This policy should clearly define:

Read more: Controlling Social Media in the Business Environment

   

Are Your Emails Falling Into a Black Hole?

news0071

reprinted with permission from the HP Small Business Center

It's so frustrating: you regularly send out emails and then sit staring at your computer, waiting for some sort of response. Don't you sometimes get the feeling that you're just sending words out into a black hole?

Of course, you can never "ensure" that emails are going to be read or acted upon. It's a sad result of the information overload we suffer from. People who sit working at their computers for hours every day might have the time, energy and interest to open the numerous messages which fill their inbox—or they might not. So what is it exactly that tips them over the delicate, crucial line between "read" and "leave for later/delete"?

The answer is that most recipients of emails often decide whether or not to read them because of two things: the "subject" line and the "from" line.

  • They must recognize who the email is coming from
  • They must see a benefit or reason to open it

Read more: Are Your Emails Falling Into a Black Hole?

   

3 Ways to Convert Documents to PDFs

news0070

PDF is a file format that allows text (including fonts) and images to be embedded into a non-editable document. This file format is great for documents that you do not want changed or that you want to make sure anyone can open.

There are multiple ways that you can convert your non-PDF documents (such as Word files and Excel spreadsheets) into PDFs.

Using Microsoft Office 2007 or 2010

If you have Microsoft Office 2010, you can easily save documents as PDFs in Word, Excel, and other programs by going to File > Save As > Adobe PDF. (In Office 2007, you an also look for the Acrobat tab on the ribbon and click Create PDF.) Simply save the PDF with the name and location you want it to have and the PDF will generate.

Using CutePDF

CutePDF is one of many free programs that allow you to convert documents by "printing" them. You can download CutePDF online at http://www.cutepdf.com (find the Free Download link). Install the program that you downloaded. Now, when you go to print a document, in the list of printers you can print to, you'll see one called CutePDF Writer. Select it, click OK, and then save your PDF in the right location.

Using Adobe Acrobat Professional

If you have Acrobat Professional (not the same thing as the free Adobe Reader), you can create PDFs by going to File >Create PDF > From File (or Multiple Files). You can also use Adobe Acrobat to combine multiple PDFs into one PDF, create PDF forms for online use, and more.

   

23 Best Websites for Business Travel

news0069

Reprinted with permission from Microsoft Small Business Center by Rieva Lesonsky

Q: I have to travel a lot for my business and it's costing me a fortune. I've tried to cut back and have been scheduling more conference calls. I've even invested in videoconferencing technology. But there are still many times I, or someone on my staff, need to get on plane.

Any suggestions on how I can save money on our travel expenses?

A: I feel your pain. Travel costs have consumed a large share of my company's budget this year. These days we're paying more for the ticket and getting less—you don't even get a free bag of peanuts on most major airlines. Many have started charging for checking luggage—even carry-ons— a pillow, or a glass of soda.

There's a crucial fact out to keep in mind when booking a flight, which many of you have e-mailed me about. The best time to book a flight is between midnight and 1 a.m. on Wednesday night. I learned this from one of the sites I mention below, www.PeterGreenberg.com.

Really, the best way to save on travel dollars is to shop around (and wisely, of course). If possible and convenient, fly the budget carriers. In the last several months I have flown JetBlue and Virgin America to destinations I've previously only flown to on major airlines, and I saved significantly on fares.

Read more: 23 Best Websites for Business Travel

   

3 Wrong Ways To Use Technology

news0068

Reprinted with permission from the Microsoft Small Business Center by Kim Komando

I spend a lot of time talking about the right ways to use technology.

But there are wrong ways to use technology as well. Trust me, these three scenarios outlined below are a lot more common than you think.

You want to get an edge on your competition? Avoid trying these and other disingenuous methods. They are more likely to lead to public embarrassment for you and your company, lawsuits, or both.

1. Sending fake e-mail to the competitor's best customer.

First, you cleverly spoof the return address by either changing the name in the e-mail's "From" line or creating a fictitious e-mail account.

You know who your competitor's best customer is; she doesn't do business with you. She probably would if she knew more about your competitor. Point out that he has lousy service. His products stink and his prices are high.

You can't put your name on this so you sign it, "A concerned businessperson." And as a token of your concern, you recommend your own company by name. You speak highly of your products and your sterling service. You mention that your prices are more than reasonable.

When the customer calls and wants to know who sent the e-mail, you tell her you don't know. But you tell her you're not surprised; you get this all the time.

Will this work? Of course not. In the best-case scenario, the customer deletes the e-mail. But maybe she has her system administrator look into it. Odds are, the system administrator knows a lot more than you. He's going to use the e-mail's header information, which you didn't even know about, to trace it. This stuff is going to come back to your door. You can bet you'll never get that business.

Worse, the customer might turn the whole thing over to your competitor. This only confirms his suspicions about you. Maybe he'll tell his other customers about the e-mail. You won't be getting their business, either. And maybe he'll sue you. Won't that be great publicity?

Read more: 3 Wrong Ways To Use Technology

   

Protecting Your Wireless Network

news0067

reprinted with permission from the HP Small Business Center

Why wireless security?

When you have a wireless network, you need to make sure it's kept secure. An unencrypted network presents the potential for security breaches.

Wireless technologies that provide long-range connectivity can't be contained within an office. When you use a network that's not secure, hackers could potentially "capture" the information you're sending back and forth. This means passwords, records, and more.

Isn't my network already secure?

With some older wireless technologies, like Bluetooth, access is limited by physical proximity to the corporate network. However, wireless technologies that provide long-range connectivity, such as 802.11n, can't be contained within an office space. That means anyone within range of a non-secure network can gain access.

What happens if I don't secure my network?

It may seem harmless to offer your network's access to outside users, but it's more than just letting people surf the Internet for free or accidentally send print jobs to your printer. There are actual hazards:

  • Breach of privacy: When you use the Internet, you are sending "packets" of information back and forth. Hackers could potentially capture and open these packets. This means access to passwords, financial records, customer information, private data, and more.
     
  • Slower access: Additional users on your network, especially those who may be downloading and uploading content, will slow down Internet access for all users.
     
  • Illegal traffic: Unwanted users may access your network for illegal Internet activity. If this happens, you may be caught up in any legal action taken.
     
  • Data usage overages: Many ISPs limit your monthly data usage. Unwanted users can cause your account to be in violation of those limits.

Read more: Protecting Your Wireless Network

   

Remote Working Is No Longer An Employee Perk

news0065

Reprinted with permission from the Microsoft Small Business Center

The kind of office most of us are familiar with is a building with four walls and a roof that we probably drive to 40 or so hours each week, Monday through Friday. Today, many companies still maintain traditional offices, but the decision makers are also discovering that to compete in the current economy, employees must be able to do their jobs anywhere, anytime.

Microsoft recently commissioned a survey conducted by Ipsos Public Affairs among more than 4,500 information workers in 15 U.S. markets to better understand opinions and attitudes related to mobile and internal business technologies and capabilities. The survey results further underscore the growing requirement for mobile work solutions - more than half of respondents (57%) report that their company has a formal telework policy and more than three quarters of information workers (77%) say their company provides access to technology support for working remotely.

Working without walls - what it is, and isn't

At Microsoft, we like to describe remote working as "working without walls," because it's becoming much more than simply handing employees laptops and giving them the ability to check e-mail outside the office . . . though that's a start. Rather, today's business climate demands that employees be able to work just as effectively inside the office as they can outside the office. This means being able to use laptops as well as handheld devices to securely access vital business information, collaborate with colleagues (even face-to-face), make critical business decisions, and more.

Read more: Remote Working Is No Longer An Employee Perk

   

Page 1 of 5