Primary Relationships

Internal:  Reports to Sales Manager
Team: Sales Team
External:  Existing Clients and Key Vendor Partners

Summary

This is primarily an 8am to 5pm position, however as a Business Development Coordinator there will occasionally be deadlines that need to be met which may require time spent outside of standard business hours. The main focus of this position is to support sales goals through effective coordination and collaboration with the sales team. Maintain/Improve customer retention, through application of sales techniques and quality customer service by performing the following duties.

Key Performance Indicators

• Track Sales Activities
• Professional development goals achieved and on time
• Monthly phone contact with every Mytech MyAdmin customer
• Quarterly Business Review Preparations completed for every Mytech MyAdmin customer
• Manage Customer Service & Account Management related tasks

Projected Time Allocation

100% In-house

• 40% Customer Service & Account Management Activities
• 30% Quarterly Review Preparation & Calls
• 25% Sales Support Activities
• 5% Sales/Vendor Training

Duties and Responsibilities

Duties and Responsibilities include the following. Other duties may be assigned.

• Resolves customer problems/discrepancies in an expeditious and tactful manner
• Attends meetings, trade shows and training sessions on behalf of company as required
• Performs other related duties as assigned
• Answer incoming sales calls via telephone, written inquiries via email, postal mail and facsimile requests
• Promote and effectively sell company products and supplies using established company sales techniques
• Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
• Understand and respond to customer delivery needs by interfacing with internal personnel, vendors, manufacturers and other affiliated individuals
• Understand and support established sales policies and procedures to provide proper and effective treatment to customers
• Relate new product ideas and product extensions to management for evaluation
• Emphasize appropriate products and services to include quality and ability to meet customer requirements
• Process all paperwork for orders and electronic systems according to company procedures, including sales agreements, quotes, proposals and related documentation
• Contacts current customers to solicit sales of company products and services
• Receives customer inquiries, and performs follow up procedures to include providing price quotes, new product information, and receiving feedback regarding company products and services
• Follows up with sales leads generated through incoming calls, advertising campaigns and other promotional efforts. Applies technical knowledge of company products and services to best meet customer needs
• Submits appropriate paperwork to management such as expense reports in accordance with company procedures
• Understands and supports company sales policies and procedures to provide proper and effective service to all customers, and foster the development of long term business relationships
• Assists and resolves customer complaints in a timely manner, notifies management of problems and suggests corrective actions
• Collects and reports competitive information to management
• Prepares sales quotes, proposals and other customer facing deliverables as needed to respond to customer service requirements and procedures
• Maintains a professional office environment

Supervisory Responsibilities

This position does not have any supervisory responsibilities, but the individual is expected to be a great team player and responsibly delivers results that benefit our clients and Mytech.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

• Business Ethics — Treats people with respect; Keeps commitments; Sets expectations correctly and then meets them or exceeds them; Builds trust; Works with integrity; Upholds organizational values;
• Personal Interaction — Builds rapport and establishes trust; Puts customer at ease, Calms difficult situations, Uses appropriate conversation topics, Avoids topics or behaviors that may offend either customers or team members;
• Negotiation Skills — Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintains technical knowledge of available options;
• Oral Communication — Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
• Written Communication — Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively;
• Personal Appearance — Dresses business professional; Keeps self-well-groomed;
• Problem Solving — Identifies problems in a timely manner; Gathers and analyzes information skillfully; Troubleshoots issues logically and precisely; Develops possible solutions; Resolves problems in early stages; Works well in group problem solving situations;
• Teamwork — Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit;
• Attitude — Displays a positive attitude in general; Helpful to customers and team members; Presents criticism and objections respectfully and tactfully;
• Critical Thinking — Evaluates possible steps and their consequences; effectively discerns most likely problem areas and troubleshoots those areas first;
• Organization — Writes accurate and detailed notes regarding customer interactions and services performed; Maintains clean and tidy personal area; Performs service in precise, thoughtful, and considered manner
• Planning — Schedules time appropriately with enough time to arrive on time and leave on time for the next appointment; Brings appropriate materials to on-site visits; prepares for meetings and service visit with research and notes;
• Flexibility — Manages changes in schedule, priority, or responsibility successfully.

Skills and Qualifications

Education

High School Diploma or Equivalent
Bachelor Degree or post High School education preferred
Previous sales and/or account management experience required

Language Skills

Ability to read and write English at a business professional level
Ability to write business professional level correspondence, instructions, policies, and procedures
Ability to speak effectively to team members and customers both in person and on the phone

Time Management Skills

Ability to manage daily, weekly and monthly tasks
Ability to prioritize & balance reactive and proactive tasks to meet deadlines

Mathematical Skills

Ability to calculate figures and amounts such as disk size, free space, number of files, using a calculator and/or spreadsheet program

Reasoning Skills

Ability to solve problems and deal with a variety of variables in situations with only limited standardization
Ability to interpret a variety of instructions in written, oral, diagram, video, or schedule form

Computer Skills

Basic knowledge of all aspects of PC operations and functions
Basic troubleshooting knowledge
Knows when to escalate a problem

Certifications/ Training

Professional sales training preferred
Industry certifications preferred

Experience

Some account management, inside sales experience desired, in particular with any technical emphasis such as Telecom, Phone Systems, Copiers or Computer/Laptop sales/account management

Valued Qualifications (not required)
Experience as part of a sales team
Experience accounting for time each day

Physical Demands

The physical demands for an employee to successfully perform the essential functions of this job are described below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and fingers to handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment for an employee to successfully perform the essential functions of this job is described below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the service team work environment is usually moderate.

Intent and Function of Job Descriptions

Job descriptions assist our company in making certain our hiring process is fairly administered and qualified employees are selected. We view job descriptions as essential to our performance appraisal system and related promotion, transfer, layoff, and termination decisions. Well-written and maintained job descriptions are also an integral part of our compensation system.

All job descriptions are reviewed to ensure only essential functions and basic duties have been included.

Requirements, skills, and abilities included have been determined to be the minimal standards necessary to successfully perform the job whereas peripheral activities that are only incidentally related to the job have been excluded. In no instance should the requirement, skills, and abilities be interpreted as all-inclusive.

Supervisors may assign additional appropriate activities and requirements. It is possible requirements may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act. At no time will accommodations be purposefully made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on our company.

Job descriptions are not intended as and do not create employment contracts. Our company is an at-will employer. At any time employees can be terminated for any reason not prohibited by law.