• Prospects should be identified before going on-site. Get an invitation in possible.
• Put the prospect/client's needs before your own. Be a trusted adviser
• Listen and understand what is driving the prospect/clients decision
• Discuss business goals and objectives before technology
• Network at Networking Events. Don't try to sell.
• Get involved with the community. Be smart with your time.

Sales — In-house

• Build a database of prospects that fits within Mytech's identified market in CRM (ConnectWise).
• Track all prospect/client contact/touches in CRM. Track Next Steps in CRM religiously
• Cold call to set appointments. Do not try to sell over the phone
• Gain customer's approval for solutions and complete proper paperwork

Professional Development

• Enhance current sales and technical skills through self-study and directed training sessions
• Achieve industry certifications and keep existing certifications valid and up to date
• Share learning with team members
• Work with manager to establish a personal education/development plan that includes agreed upon goals and deadlines for achievement annually
• Achieve agreed upon goals by the established deadlines
• Provide mentoring and guidance to team members as assigned

Supervisory Responsibilities

This position does not have any supervisory responsibilities, but the individual is expected to be a great team player and responsibly delivers results that benefit our clients and Mytech.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

• Business Ethics — Treats people with respect; Keeps commitments; Sets expectations correctly and then meets them or exceeds them; Builds trust; Works with integrity; Upholds organizational values.
• Personal Interaction — Builds rapport and establishes trust; Puts customer at ease, Calms difficult situations, Uses appropriate conversation topics, Avoids topics or behaviors that may offend either customers or team members.
• Negotiation Skills — Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintains technical knowledge of available options.
• Oral Communication — Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication — Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
• Personal Appearance — Dresses business professional; Keeps self well-groomed.
• Problem Solving — Identifies problems in a timely manner; Gathers and analyzes information skillfully; Troubleshoots issues logically and precisely; Develops possible solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Teamwork — Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Attitude — Displays a positive attitude in general; Helpful to customers and team members; Presents criticism and objections respectfully and tactfully;
• Critical Thinking — Evaluates possible steps and their consequences; Effectively discerns most likely problem areas and troubleshoots those areas first;
• Organization — Writes accurate and detailed notes regarding customer interactions and services performed; Maintains clean and tidy personal area; Performs service in precise, thoughtful, and considered manner
• Planning — Schedules time appropriately with enough time to arrive on time and leave on time for the next appointment; Brings appropriate materials to on-site visits; Prepares for meetings and service visit with research and notes;
• Flexibility — Manages changes in schedule, priority, or responsibility successfully;

Skills and Qualifications

Education

Bachelor's Degree/higher Preferred or at least 3 years relevant industry experience

Language Skills

Ability to read and write English at a business professional level.
Ability to write business professional level correspondence, instructions, policies, and procedures.
Ability to speak effectively to team members and customers both in person and on the phone.

Mathematical Skills

Ability to calculate figures and amounts such as disk size, free space, number of files, using a calculator and/or spreadsheet program.

Reasoning Skills

Ability to solve problems and deal with a variety of variables in situations with only limited standardization.
Ability to interpret a variety of instructions in written, oral, diagram, video, or schedule form.

Computer Skills

Basic knowledge of all aspects of PC operations and functions.
Basic troubleshooting knowledge
Knows when to escalate a problem

Certifications/ Training

Professional Sales Training Preferred

Experience

Some outside sales experience desired, such as copier sales, office supplies, telecomm, or any other lead generation sale that requires extensive prospecting and conducting first meetings

Valued Qualifications (not required)
Experience as part of a sales team
Experience accounting for time each day

Physical Demands

The physical demands for an employee to successfully perform the essential functions of this job are described below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and fingers to handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment for an employee to successfully perform the essential functions of this job is described below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions. The noise level in the service team work environment is usually moderate. Travel to and from customer sites is common. Each customer's work environment varies based on the type of business they operate.

Intent and Function of Job Descriptions

Job descriptions assist our company in making certain our hiring process is fairly administered and qualified employees are selected. We view job descriptions as essential to our performance appraisal system and related promotion, transfer, layoff, and termination decisions. Well-written and maintained job descriptions are also an integral part of our compensation system.

All job descriptions are reviewed to ensure only essential functions and basic duties have been included.

Requirements, skills, and abilities included have been determined to be the minimal standards necessary to successfully perform the job whereas peripheral activities that are only incidentally related to the job have beenexcluded. In no instance should the requirement, skills, and abilities be interpreted as all-inclusive.

Supervisors may assign additional appropriate activities and requirements. It is possible requirements may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act. At no time will accommodations be purposefully made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on our company.

Job descriptions are not intended as and do not create employment contracts. Our company is an at-will employer. At any time employees can be terminated for any reason not prohibited by law.